Return Policy

Thank you for shopping with NOVAOASIS! We strive to ensure a smooth and satisfying shopping experience. Please review our Return Policy carefully, as it outlines the conditions for product exchanges.

1️⃣ Returns Eligibility

We accept returns only in the following cases:

✅ Wrong Product Received – If you received an item different from what you ordered.
✅ Damaged Product Received – If your item arrives damaged.

🚫 Change of Mind Policy:

• Returns due to a change of mind are not accepted.
• We encourage all customers to make informed and thoughtful purchases.

2️⃣ Wrong or Damaged Product Received

If you receive a wrong or damaged product, please follow these steps:

📌 Step 1: Contact our customer support team within 24 hours of receiving your order.
📌 Step 2: Ensure the product is unused and the packaging remains undamaged.
📌 Step 3: Unboxing Video Requirement

• We strongly recommend recording a video while unwrapping and unboxing your package.
• This video serves as proof of the issue and is crucial for processing your return.
• Please include the video proof with your return request.
• Important: If video proof is not provided or is recorded after unboxing, we may not be able to process your return.

📌 Step 4: Once the returned product is inspected and approved, we will send you the correct item as a replacement.

If you have any questions or concerns regarding our Return Policy, feel free to contact our customer support team.

Thank you for choosing NOVAOASIS! We appreciate your understanding and cooperation. 😊